Privacy Policy

Last Updated: May 29, 2026.

1. Introduction

Welcome to Ruby Fortune (rubyfortune-nz.co). We understand that when you choose to play our pokies or place bets on your favorite games, you are placing your trust in us. Protecting your privacy and personal data is a responsibility we take seriously.

This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the New Zealand Privacy Act 2020. As a platform dedicated to the New Zealand punter, we strive to ensure that your experience is "sweet as" by maintaining the highest standards of data security and transparency.

By using our services, you agree to the collection and use of information in accordance with this policy. If you are not keen on these terms, please discontinue your use of our platform.

2. Information We Collect

To provide you with a premium gaming experience and facilitate transactions in NZD, we collect several types of information:

Personal Information

• Identity Data: Your full name, date of birth, and gender to verify you are of legal gambling age.
• Contact Data: Your residential address in New Zealand, email address, and phone number.
• Financial Data: Details regarding your payment methods, including bank account information for transfers, credit card details (Visa/Mastercard), and wallet addresses for crypto transactions.
• Technical Data: Your IP address, browser type, device information, and login times.
• Gaming Data: Information about your wagers, preferences on specific pokies, and history of deposits and withdrawals.

Sensitive Data

We process sensitive information only where necessary for security and regulatory compliance, such as identity verification documents (e.g, driver’s license or passport) to prevent fraud and money laundering.

3. How We Use Your Information

We use the information we collect to ensure our platform remains secure, compliant, and enjoyable. Primary purposes include:

• Account Management: Creating and managing your account, including processing your deposits in NZD and ensuring fast, secure withdrawals.
• Regulatory Compliance: Meeting our obligations under the Department of Internal Affairs and the Gambling Commission NZ regulations.
• Fraud Prevention: Monitoring activity to detect unauthorized access or prohibited betting patterns.
• Improving Services: Analyzing how you interact with our pokies to optimize the user interface and game variety.
• Customer Support: Responding to your queries at [email protected].
• Marketing: Providing you with information about bonuses or promotions, provided you have opted in.

4. Legal Basis for Processing

Under the New Zealand Privacy Act 2020, we process your personal data based on the following:

• Contractual Necessity: We need your data to fulfill our agreement to provide you with gambling services.
• Legal Obligation: We are required by law to maintain records for financial reporting and anti-money laundering (AML) protocols.
• Legitimate Interests: We use data to improve our service, ensure platform security, and maintain the integrity of our games.
• Consent: Where you have explicitly opted in, we use your data for tailored marketing communications.

5. Data Security and Storage

We utilize industry-standard encryption protocols (SSL) to ensure that your data is protected during transmission. Your information is stored on secure servers with restricted access.

We recognize that for the New Zealand punter, trust is the most important commodity. We implement rigorous internal policies to ensure:

• Data is only accessible by authorized personnel.
• Regular security audits are conducted to identify vulnerabilities.
• Payment methods like POLi and Neosurf are handled through encrypted gateways to ensure your financial details remain private.

6. Your Rights Under the Privacy Act 2026

As a user in New Zealand, you have specific rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right of Correction: If you believe your information is incorrect, you have the right to request that we update it.
• Right to Erasure: In certain circumstances, you may request that we delete your data, subject to our legal retention requirements.
• Right to Opt-Out: You may withdraw your consent for marketing communications at any time by clicking "unsubscribe" or contacting support.

To exercise these rights, please contact our privacy team at [email protected]. We aim to respond to all legitimate requests within 30 days.

7. Data Sharing and Disclosure

We do not sell your personal data. We only share your information with third parties under the following conditions:

• Service Providers: We share necessary data with trusted partners who assist us in payment processing (e.g, POLi, bank gateways) and identity verification.
• Legal Requirements: If required by the Department of Internal Affairs or other regulatory bodies, we will disclose information to remain in compliance with local laws.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred, subject to continued adherence to this Privacy Policy.

8. Responsible Gambling

We are committed to providing a safe environment. We provide tools for you to manage your play, including self-exclusion, deposit limits, and session timers.

If you feel your gaming habits are becoming an issue, please reach out to the Problem Gambling Foundation at 0800 664 262. It is a free, confidential service, and we encourage any punter who needs support to utilize it. Chur to our players for playing responsibly.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies allow us to:

• Remember your login preferences.
• Track which pokies you enjoy most.
• Ensure that our site performs at its best on your specific device.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our site.

10. Children’s Privacy

Ruby Fortune is strictly for individuals aged 18 and over. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a person under 18, we will take immediate steps to delete that information.

11. International Data Transfers

As a global entity, we may transfer information to servers located outside of New Zealand. However, we ensure that any such transfer complies with the New Zealand Privacy Act 2020, ensuring that the recipient organization provides a level of protection comparable to our local standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have questions, concerns, or feedback regarding your privacy, we are always here to help. Whether you have a question about how we handle your bank transfer or you just want to verify our security protocols, please reach out.

Email: [email protected].

We value your loyalty and strive to provide a service that is fair, secure, and transparent. Chur for choosing Ruby Fortune for your gaming needs.

14. Definitions and Regulatory Context

To ensure full transparency, please note the following definitions and regulatory frameworks applicable to your experience:

• Department of Internal Affairs: The government agency responsible for the regulation of gambling in New Zealand.
• Gambling Commission NZ: The body that oversees the licensing and conduct of gambling operators to ensure the integrity of the sector.
• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on personal data, such as collection, recording, organization, structuring, storage, or alteration.
• Consent: Any freely given, specific, informed, and unambiguous indication of your wishes by which you agree to the processing of personal data.

Data Retention Table

15. Compliance with Global Standards

While this policy is tailored to the requirements of the New Zealand Privacy Act 2020, we also monitor international standards such as the General Data Protection Regulation (GDPR) to ensure our security measures remain world-class. If you are accessing our site from outside of New Zealand, please be aware that your data will be processed according to the standards outlined in this policy, which are designed to exceed basic compliance requirements.

16. Security Best Practices for the Punter

While we do our part to keep your data safe, we also encourage our users to adopt good digital hygiene:

• Password Complexity: Use unique, strong passwords for your account.
• Phishing Awareness: Be wary of emails claiming to be from us that ask for your password or full financial details. We will never ask for your password via email.
• Public Networks: Avoid accessing your account on unsecured public Wi-Fi.
• Device Security: Keep your mobile or desktop software updated to protect against vulnerabilities.

If you ever suspect your account has been compromised, contact us immediately at [email protected]. We will assist you in securing your account and ensuring your balance remains safe.

17. Dispute Resolution

If you have a concern regarding the handling of your data that you feel has not been resolved by our support team, you have the right to lodge a complaint with the Office of the Privacy Commissioner (OPC) in New Zealand. We encourage you to speak with us first, as we are always keen to resolve any issues and ensure our players feel secure and satisfied.

18. Acknowledgement

By continuing to use Ruby Fortune, you acknowledge that you have read and understood this Privacy Policy. You agree that your personal information will be handled as described. We thank you for your continued trust and look forward to providing you with the best gaming experience possible, with a focus on speed, safety, and fairness.

Thank you for being part of our community. We are committed to keeping your data safe so you can focus on the fun of the pokies.